10 Days Exchange Policy

Exchange:

You have 10 days from the date of delivery to claim for a return or exchange if:

• The product is damaged, stained, defected, or incomplete.
• The product/s must be unused, in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.
• For products purchased directly from our website Items must be returned to our Customer Services department for a return and a full refund.
• Customer’s have to pay the courier charges or any exchange charges are to be paid by the customer.
• Your exchange can be coordinated via email (contact@zidanfashion.com) or you can call us at 03001228848 between 10am to 7pm, Monday to Saturday. 
• Claims and exchanges may take up to 6-7 Days to be processed.

Note: Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

When will my Exchange be processed?

• We aim to process all Exchange with 5-7 working days of receipt. 
• During busy periods please allow up to 14 working days for your Exchange to be processed.